Quality and Information Security Policy
Clustag, located in Ontinyent, Spain, is a leading company in the development and supply of advanced technological solutions for industrial automation, specializing in radio frequency identification (RFID) systems, software development, and technological integration services. Clustag offers a complete range of products and services, from hardware to software, enabling clients to optimize logistics, production, and data management processes. Our clients include large global companies in sectors such as logistics, retail, and manufacturing, reflecting our ability to develop comprehensive and customized solutions that meet the highest demands for quality and security.
Our commitment to quality and information security is aligned with international standards ISO 9001 for quality management and ISO 27001 for information security, aiming to guarantee top-quality products and services, as well as adequate protection of the data we manage. Likewise, we have a strong commitment to the well-being of our employees, continuously promoting a safe and healthy work environment based on the guidelines of ISO 45001 for occupational health and safety management.
Commitment to Excellence and Information Security
At Clustag, our mission is to offer innovative, high-quality technological solutions that improve our clients’ efficiency and productivity. We are committed to meeting the requirements established by our clients, as well as the applicable regulations and standards in each market. Every project we develop is carried out under a systematic approach of continuous improvement to ensure customer satisfaction and operational excellence.
Information security is fundamental in all Clustag operations. Our security policy is aligned with the requirements of ISO 27001, ensuring that we manage information securely, protecting both the company’s internal data and our clients’ data. We are committed to guaranteeing the confidentiality, integrity, and availability of information at all times.
Process-Based Approach
Our quality approach is based on structured process management, aligned with the requirements of ISO 9001. Every stage of the lifecycle of our products and services, from design to delivery and after-sales, follows clear and optimized procedures that allow us to maintain high quality standards, reduce errors, and ensure consistency in all our operations.
Setting Objectives
At Clustag, setting quality and information security objectives is fundamental to our continuous improvement strategy. These objectives are specific, measurable, achievable, relevant, and time-bound (SMART), and are aligned with our quality and information security policy. Objectives are defined at both corporate and departmental levels, taking into account identified risks and opportunities, as well as the expectations of our clients and stakeholders. Progress towards these objectives is periodically reviewed by senior management to ensure effective achievement and maintain a focus on continuous improvement of our processes, products, and management systems.
Continuous Improvement
Continuous improvement is a fundamental pillar of our business strategy. We implement internal and external feedback mechanisms to identify areas for improvement in our processes, products, and services. We foster a culture of innovation within the organization, with a special focus on research and development (R&D) to stay at the technological forefront in industrial automation and RFID solutions.
Customer Focus
Customer satisfaction is our top priority. We listen to and understand our clients’ needs, offering tailored solutions that integrate both hardware and software. This integration capability allows us to differentiate ourselves in the market by offering complete products that cover all automation and data management needs, contributing to our clients’ operational success.
Staff Training and Development
Our human team is our most valuable resource. At Clustag, we promote the professional development of our employees through continuous training programs and education in the latest technologies. We have a team of experts in various disciplines, including automation engineers, software specialists, and RFID technicians, trained to offer innovative and high-quality solutions.
Information Security Training
Clustag ensures that all its employees, from middle management to technicians, receive ongoing training in information security. This includes identifying and responding to cybersecurity threats, secure information management, and the correct application of security policies in their daily work.
Project Management
We apply a project-based approach for the efficient management of our technological solutions. From the pre-engineering phase to installation and after-sales support, each project follows a standard workflow that ensures milestone achievement, correct resource allocation, and delivery of solutions that meet the agreed deadlines and expectations with clients.
Strategic Alliances
Clustag collaborates with large multinational companies, allowing us to maintain high quality standards and seize opportunities to expand our presence in international markets. These alliances strengthen our capacity for innovation and continuous improvement, ensuring that our products and services meet the highest global standards.
Leadership and Responsibility of Senior Management
Clustag’s senior management is fully committed to the implementation and continuous improvement of the Information Security Management System (ISMS). The necessary resources are allocated to implement effective security controls and to ensure that all employees understand and comply with established security policies.
Security Risk Management
We continuously identify, assess, and manage risks related to information security. This includes implementing technical and organizational controls to mitigate risks, such as the use of firewalls, antivirus systems, access management, and the implementation of a password manager to protect employee credentials and access.
Protection of Information Assets
Protecting Clustag’s information assets is a strategic priority. We have procedures for classifying and managing information according to its sensitivity level. All information assets, including hardware, software, and data systems, are subject to strict access controls and monitoring.
Security Incident Management
We have established robust procedures for managing security incidents, ensuring a rapid and effective response to any threat or vulnerability. This includes incident identification, impact assessment, implementation of corrective measures, and notification to stakeholders when necessary.
Regulatory Compliance
We comply with all applicable laws and regulations, including the General Data Protection Regulation (GDPR), and relevant international standards on data protection and cybersecurity. We ensure that all Clustag processes and procedures are aligned with legal requirements, minimizing legal and operational risks.
Responsible Use of Information Technologies
All Clustag staff are committed to the responsible use of provided IT tools and systems. We establish clear guidelines on the proper use of networks, devices, and systems, with special attention to external connections and remote work to avoid security vulnerabilities.
Occupational Health and Safety
At Clustag, we promote a safe and healthy work environment for all our employees, aligned with the principles of ISO 45001. Operator safety is a priority at every stage of our processes, from solution design to field implementation.
We foster a preventive culture that includes proactive risk identification, effective control measures, and ongoing safety training. Our commitment extends to all levels of the organization, ensuring that everyone has the resources and knowledge necessary to perform their work safely.
Health monitoring, workplace ergonomics, and management of personal protective equipment (PPE) are part of our management system, contributing to accident reduction and improved workplace well-being.
Environmental Commitment
We recognize the importance of acting responsibly towards our surroundings. Although our activity has a limited environmental impact, we adopt sustainable practices in our daily operations, such as proper waste management and recycling of materials whenever possible.
We foster a culture of environmental awareness among our employees, promoting efficient resource use and respect for the environment in all our operations.
Policy Review and Improvement
This quality and information security policy will be reviewed annually or whenever significant changes occur in Clustag’s regulatory or technological environment. Continuous improvement is a key principle that we apply both in quality management and information security, ensuring that our policies remain adequate and effective to protect the interests of the company and our clients.
This policy reinforces Clustag’s commitment to operational excellence and information security, ensuring a safe and high-quality environment for our employees, clients, and strategic partners.
